Terms of Service
Last updated August 25, 2025
These Terms of Service ("Terms") and Order Form(s), (collectively the "Agreement") govern Customer use of the Ankar AI platform ("Platform") provided by Ankar AI Ltd, a company registered in England and Wales (company number 15213676) with its registered office at Treviot House, 186-192 High Road, Ilford, IG11LR, United Kingdom ("Ankar", "we", "us", or "our") and the entity or person placing an order via the Order Form ("Customer" or "you"). The Effective Date of this Agreement is the date set forth in the applicable Order Form (or if none is provided, the date that Customer first requests and is granted access to the Services).
By executing a signed Order Form, or otherwise indicating acceptance via an online Order Form, Ankar and Customer agree (a) to these terms and conditions (collectively, with the Order Form, the "Agreement") and (b) that it is at least 18 years of age and legally able to enter into a contract.
1. USE OF THE PLATFORM
Ankar’s Obligations.
Ankar shall make the Service available to Customer pursuant to this Agreement and the applicable Order Form during the Term, and grants to Customer a limited, non-sublicensable, non-exclusive, non-transferable right during the Term to allow its Users to access and use the Service in accordance with the Documentation, solely for Customer’s internal business purposes, which includes the preparation and prosecution of patent applications for Customer and/or Customer’s clients. Customer agrees that its purchase of the Service is neither contingent upon the delivery of any future functionality or features nor dependent upon any oral or written public comments made by Ankar with respect to future functionality or features. Ankar will comply with all Laws applicable to its provision of the Service. Ankar reserves the right to modify or improve portions of the Service at its absolute discretion so long as Customer’s access and use of the Service is not materially adversely affected. Ankar shall not (i) commingle in any way Malicious Code with Customer Data or send or store Malicious Code within Customer’s systems; (ii) attempt to gain unauthorised access to, or disrupt the integrity or performance of, Customer systems or its underlying data and infrastructure; and (iii) modify, copy, or create derivative works of Customer Data, except as necessary to provide the Services.
Ankar shall allow Customer to add Services and increase the number of users using the Service (“Service Capacity”) by either executing a new Order Form or via the administration panel of the Services. Any addition to the Services and increase in Service Capacity via the administration panel of the Services shall be deemed an amendment to the Order Form by and between the parties and shall be effective for the remainder of the Term.
Ankar shall use commercially reasonable efforts to make the Services on a 24 hour per day, seven days a week (“24x7”) excluding scheduled maintenance periods. If the Services are unavailable for > 4% of the time during any week, Customer shall receive a service credit applied to the following months invoice equal to the unavailable time or a refund of the amount of the credit if Customer is in the last month of the Term. If the Services are unavailable for >5% of the time during any four week period, Customer has the right to terminate this Agreement effective upon providing notice to Ankar and Customer shall be refunded any prepaid monies for the Services including the period of time during which the Services were unavailable.
Customer’s Obligations.
Responsibility for Users. Customer is responsible for all activities conducted under its and its Users’ logins to the Platform. Customer shall ensure that its Users comply with these Terms and all applicable laws and regulations of England and Wales or any other relevant jurisdiction.
Limitations of Use. Customer shall not:
Copy, rent, sell, lease, distribute, pledge, assign, transfer, or otherwise encumber rights to the Platform, or make it available to anyone other than its authorised Users;
Send or store within the Platform any personal health information, credit card data, personal financial data, or other sensitive data subject to regulatory regimes such as the UK GDPR, Payment Card Industry Data Security Standards, or any other applicable data protection or financial regulations;
Send or store infringing, defamatory, or otherwise unlawful material in connection with the Platform;
Send or store Malicious Code to or within the Platform;
Attempt to gain unauthorised access to, or disrupt the integrity or performance of, the Platform or its underlying data and infrastructure;
Modify, copy, or create derivative works based on the Platform, or any part of it;
Access the Platform for the purpose of building a competitive product or service, or copying its features or user interface; or
Delete, alter, obscure, or fail to reproduce on the Platform any copyright, trademark, or other proprietary notices of Ankar AI.
Ankar Materials. All restrictions on the use of the Platform under these Terms also apply to any software, documentation, or materials provided through or in connection with the Platform (together with the Platform and Confidential Information, collectively the "Ankar Materials").
Suspension for Breach. Any use of the Platform in breach of these Terms by Customer or its Users that, in Ankar AI’s reasonable judgment, threatens the security, integrity, or availability of the Platform may result in Ankar AI’s immediate suspension of Customer’s access to the Platform. Ankar AI will use commercially reasonable efforts under the circumstances to provide Customer with prior notice and an opportunity to remedy such breach or threat before suspension and to end the suspension in a timely manner.
2. INTELLECTUAL PROPERTY AND OWNERSHIP
Customer Intellectual Property
For purposes of this Agreement, "Customer Data" shall mean all Inputs and all other data, information and materials provided, uploaded, or submitted by Customer to the Services and all Outputs generated therefrom and any data generated by therefrom by Ankar or Customer using the Service including Identified Usage Data. Customer shall retain all right, title and interest in and to the Customer Data, including all intellectual property rights therein. Ankar and Customer acknowledge and agree that Ankar may only use and display Customer Data to provide the Services and perform its obligations under this Agreement.
Furthermore, any technical or legal information, including but not limited to disclosures, technical drawings, patent memos, patent claims, provided by the inventor(s), or the patent applicant to the Customer for the purposes of patent drafting shall remain the sole and exclusive property of the original rightsholder, which may be the Customer and/or the Customer’s clients. Nothing in this Agreement shall be construed to assign, transfer, or license any rights in such information to Ankar or any third party, expressly and unambiguously set forth in this Agreement.
Ankar Intellectual Property
As between the parties, Ankar retains all right, title, and interest in and to (a) the Services, and all software, products, works, and other intellectual property and moral rights related thereto or created, used, or provided by Ankar for the purposes of this Agreement, including any copies and derivative works of the foregoing and (b) Ankar Confidential Information (as defined below).
No rights or licenses are granted except as expressly and unambiguously set forth in this Agreement. Customer may (but is not obligated to) provide suggestions, comments or other feedback to Ankar with respect to the Services ("Feedback") and Ankar may freely use and exploit such Feedback.
Ankar may derive from the use and operation of the Services volumes, frequencies, bounce rates, performance metrics and other data that either (a) identifies Customer and Customer’s users ("Identified Usage Data") or (b) does not identify any natural person, Customer or Customer’s clients in accordance with applicable laws regarding the deidentification of data ("Deidentified Usage Data," collectively with "Identified Usage Data," "Usage Data").
Ankar may use and disclose to Third-Party Services (defined below) Identified Usage Data solely for the purposes of providing the Services and generating user usage reports for Customer ("Usage Reports"). Such Third Party Services providers shall have entered an agreement with Ankar including confidentiality and data protection clauses at least as restrictive as those set forth herein, and Ankar is responsible for any breach of this Agreement resulting from the Third Party Services providers including improper usage of Identified Usage Data.
Ankar may use and disclose Deidentified Usage Data to analyze and improve the Services and for other lawful business purposes. Ankar may not re-identify, attempt to re-identify, or permit any third party to re-identify any Deidentified Usage Data. No Identified Usage Data shall be provided by Ankar to the Third-Party LLM Providers (defined below).
3. DATA PROTECTION AND EU GDPR COMPLIANCE
Customer retain all rights in any data inputed into the Platform and any data generated therefrom including Identified Usage Data by Ankar including its Third Party Services providers. Ankar AI agrees to implement and maintain appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of Customer Data, in compliance with applicable UK data protection laws, including but not limited to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Ankar will notify the Customer without undue delay and in any event within seventy-two (72) hours of becoming aware of any Personal Data Breach affecting Customer Data and will cooperate with the Customer to ensure compliance with UK data protection requirement.
4. CONFIDENTIALITY OBLIGATIONS
Ankar expressly undertakes to:
Not disclose, share, distribute, publish, sell, license, or otherwise make available any Confidential Information of the Customer or the original rightsholder including Customer Data to any third party under any circumstances, unless explicitly required by law or judicial authority and only after providing prior written notice to the Customer (unless legally prohibited);
Use the Confidential Information of the Customer or the original rightsholder solely for the purpose of operating the Platform and delivering its core functionality to the Customer and no other purpose;
Ensure that any employees, contractors, sub processors, affiliates, and third parties including Third Party Services providers with access to the Confidential Information of the Customer or the original rightsholder are bound by written confidentiality obligations that are at least as protective as those set forth in this Agreement;
Not use the Confidential Information of the Customer or the original rightsholder for any internal research, training, benchmarking, or development purposes, including training or fine-tuning AI models, without the Customer's explicit prior written consent; ;
Implement strict access controls, encryption, and audit logs to monitor and secure the handling of the Confidential Information of the Customer or the original rightsholder.
5. AI-SPECIFIC SAFEGUARDS
Ankar AI confirms that:
Ankar AI and Customer agree that any user data, including but not limited to personal data, usage data, or other sensitive information provided by Customer in connection with the Service, shall be used solely for the purposes of performing the Service. Under no circumstances shall the Customer Data be used to train, improve, or modify any machine learning models, artificial intelligence systems, or any other algorithms, whether proprietary to Ankar or belonging to any third party. Ankar further warrants that no Customer Data will be shared, transferred, or disclosed to third parties for the purpose of training their models.
Any cloud-based processing involved in the Platform's operation is secured, access-controlled, and compliant with applicable data protection laws, including the UK GDPR, EU GDPR, or relevant U.S. regulations, as applicable to the Customer's location.
6. RETENTION AND DELETION OF INFORMATION
Upon termination or expiry of this Agreement, Ankar shall, at the Customer's choice, return or securely delete all Customer Data in its possession or control within thirty (30) days, and certify such deletion in writing.
7. INDEMNIFICATION
Each party ("Indemnifying Party") agrees to indemnify and hold harmless the other party, its affiliates, and their respective directors, officers, and employees ("Indemnified Party") from and against any reasonable and direct losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of any third-party claim alleging:
In the case of the Customer as Indemnifying Party, that the Customer Data or Customer's use of the Services in breach of this Agreement infringes the intellectual property rights of a third party or violates applicable law; or
In the case of Ankar as Indemnifying Party, that the normal use of the Services by the Customer in accordance with this Agreement infringes the intellectual property rights of a third party in the United Kingdom and for any breach of confidentiality regarding Customer Data including client data.
The Indemnified Party shall:
Promptly notify the Indemnifying Party in writing of any such claim (provided that failure to do so will not relieve the Indemnifying Party of its obligations except to the extent it is materially prejudiced by such failure);
Permit the Indemnifying Party to control the defence and settlement of the claim (provided that no settlement admitting liability or imposing obligations on the Indemnified Party may be made without its prior written consent, such consent not to be unreasonably withheld); and
Provide reasonable assistance regarding the claim at the Indemnifying Party's expense
The foregoing obligations of Ankar do not apply with respect to the Services or any information, technology, materials or data (or any portions or components of the foregoing) to the extent (i) not created or provided by Ankar (including without limitation any Customer Data), (ii) made in whole or in part in accordance to Customer specifications, (iii) modified after delivery by Ankar, (iv) combined with other products, processes or materials not provided by Ankar (where the alleged Losses arise from or relate to such combination), (v) where Customer continues allegedly infringing activity after being notified thereof or after being provided with modifications that would have avoided the continued alleged infringement, or (vi) Customer's use of the Services for other than its intended purpose.
8. WARRANTY AND DISCLAIMERS
Ankar warrants that it will provide the Services with reasonable skill and care in accordance with this Agreement and industry accepted standards. Except as expressly set out in this Agreement, all warranties, conditions, and other terms implied by statute or common law (including, without limitation, any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement) are excluded to the fullest extent permitted by law.
The Services are provided on an "as is" and "as available" basis. Ankar does not warrant that the Services will be uninterrupted or error-free, or that they will meet the Customer's requirements. The Customer acknowledges and agrees that outputs generated by the Services may contain inaccuracies or incomplete information. The Customer remains solely responsible for any decisions made, advice given, actions taken, or failures to take action based on its use of the Services and such outputs.
Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
9. LIMITATION OF LIABILITY
EXCEPT FOR EACH PARTY'S INDEMNIFICATION OBLIGATIONS AND CUSTOMER'S BREACH OF THE SECTION TITLED "CUSTOMER OBLIGATIONS" AND ANKAR’S BREACH OF THE SECTION TITLED "ANKAR OBLIGATIONS " IN NO EVENT SHALL EITHER PARTY, NOR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT (A) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, SUBSTITUTE GOODS OR SERVICES (HOWEVER ARISING), OR (B) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) THE FEES PAID (OR PAYABLE) BY CUSTOMER TO ANKAR HEREUNDER IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO A CLAIM HEREUNDER. NOTHING IN THE AGREEMENT LIMITES LIABILITY FOR BREACH OF DATA PROTECTION OBLIGATIONS WHERE PROHIBITED BY LAW.
10. FEES AND PAYMENT
Customer agrees to pay Ankar all fees set forth in the applicable Order Form ("Fees") in accordance with this Agreement and the Order Form. If not otherwise specified on an Order Form, all such Fees (except Fees subject to a good faith dispute) will be due within thirty (30) days of the invoice date. Except as otherwise specifically provided in this Agreement, all Fees paid and payable to Ankar hereunder are non-cancelable and non-refundable. If Customer fails to pay any Fees due under this Agreement by the due date, in addition to any other rights or remedies it may have under this Agreement or by matter of Law, (i) Ankar reserves the right to suspend the Service upon thirty (30) days written notice, until such amounts are paid in full, and (ii) Ankar will have the right to charge interest at a rate equal to the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable Law until Customer pays all amounts due; provided that Ankar will not exercise its right to charge interest if the applicable charges are under reasonable and good faith dispute and Customer is cooperating diligently to resolve the issue.
11. TERMINATION
Unless earlier terminated as provided in this Agreement, this Agreement shall begin on the date of the first Order Form and end as of the expiration of the last active Order Form. For each Order Form, unless otherwise provided therein or earlier terminated as provided in this Agreement, the term of such Order Form shall begin as of the date of such Order Form and shall continue until the end of the term set forth in such Order Form, and, if provided in the Order Form, shall automatically renew for successive renewal terms of equal duration to the initial term unless either party provides notice of non-renewal prior to the end of the then-current term, or, in the case of a term longer than one month, at least thirty (30) days prior to the end of the then-current term.
Customer may opt out of renewal by providing written notice at least thirty (30) days prior to renewal. Either party may terminate this Agreement for the other party's material breach that remains uncured thirty (30) days (ten (10) days in the case of a one-month term) after the terminating party provides the breaching party notice of such breach. Without limiting the foregoing, Ankar may suspend Customer's access to the Services if Customer's account is more than sixty (60) days past due. All provisions of this Agreement that by their nature should survive termination shall survive termination, including without limitation accrued payment obligations, ownership provisions, warranty disclaimers, indemnification obligations and limitations of liability.
12. GOVERNING LAW
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. In any proceedings involving this Agreement, each party shall have the right to attend the proceedings remotely.
13. ENTIRE AGREEMENT
This Agreement (including any Order Forms and any documents referred to in it) constitutes the entire agreement between the parties and supersedes all prior discussions, correspondence, negotiations, arrangements, understandings, or agreements between them relating to its subject matter. Each party acknowledges that in entering into this Agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in this Agreement. Nothing in this Agreement shall limit or exclude any liability for fraud or fraudulent misrepresentation.
14. DEFINITIONS
"Affiliate" means, with respect to Ankar or Customer, any entity that directly or indirectly controls, is controlled by, or is under common control with Ankar or Customer, respectively.
"Control," for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
"Claims" mean any third-party claims, demands, suits or proceedings.
"Ankar Confidential Information" means (a) the Service, Documentation, and the terms and conditions of this Agreement and all Order Forms including pricing; (b) any information disclosed by Ankar to Customer or Users; and (c) Ankar's technical and business information (including but not limited to hardware, software, designs, specifications, techniques, processes, procedures, research, development, projects, products or services, business and marketing plans or opportunities, finances, vendors, penetration test results and other security information, defect and support information and metrics, and third party audit reports and attestations) that is designated by Ankar as confidential or the Customer should reasonably know is confidential given the nature of the information and circumstances of disclosure. This excludes publicly known information or that independently developed by Customer without reference to Ankar data.
"Documentation" means Ankar's user guides and other end user documentation for the applicable Service made available to Customer offline and/or online, and the 'Trust and Compliance' Documentation available at http://trust.ankar.ai/.
"Effective Date" means the earlier of the last date this Agreement is executed or the first date of Customer's access or use of the Service in any manner, as applicable.
"Feedback" means suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by Customer or its Users relating to the features, functionality or operation of the Service.
"Laws" means any local, state, or national law, treaties and/or regulations applicable to a respective party.
"Malicious Code" means viruses, worms, time bombs, Trojan horses and other malicious code, files, scripts, agents or programs.
"Non-Ankar Application" means a web-based, offline, mobile, or other software application functionality that is provided by Customer or a third party and interoperates with a Service.
"Ankar Partner" means authorized reseller, distributor or other partner of Ankar.
"Order Form" means an ordering document provided to Customer (directly by Ankar) that specifies the Services purchased by Customer or any of its Affiliates under this Agreement, including any product specific terms, supplements, or addenda thereto and executed by both parties. Order Forms do not include the terms of any preprinted terms on a Customer purchase order or other terms on a purchase order or other Ankar communications or documents that are additional or inconsistent with the terms of this Agreement.
"Service(s)" means the products and services subscribed to by Customer under an Order Form and products and services made available in "early access", "limited early access", "early adopter", "limited early adopter", "limited release", "limited access", "early access release program", "limited early access release program", or by a similar designation by Ankar, including associated Ankar offline or mobile components, as described in the Documentation. "Service" excludes any support services, training services, and Non-Ankar Applications.
"Term" means the term of each subscription to the Service as specified in the applicable Order Form.
"Users" means individuals (including non-human devices, such as applications or services) who are authorized by Customer to use the Service, for whom a subscription to the Service has been procured. Users may include, for example, Customer's and its Affiliates' employees, consultants, clients, external users, contractors, agents, and third parties with which Customer does business.
15. CONTACT US
For questions about these Terms, please contact us at:
